Refund policy
At Menza Mart, we offer a 4-day Return & Exchange policy from the date of delivery.
Eligibility
To qualify for a return or exchange, the product must:
- Be unused, unwashed, and unworn.
- Have all original tags, labels, and packaging intact.
- Pass our quality inspection after the reverse pickup.
Products that fail the quality check will not be eligible for a return, refund, or exchange.
Unboxing Video
For claims related to wrong, damaged, defective, or missing products, a clear unboxing video showing the sealed package is required. Claims without valid video proof may not be accepted.
Exchange Policy
- Exchanges are subject to stock availability.
- Each product is eligible for one exchange only.
Non-Returnable & Non-Refundable Items
Returns and refunds are not applicable for:
- Clearance or sale items.
- Products purchased using special offers, coupon codes, or promotional discounts.
- Combo offers or free promotional products.
- Products that have been used, washed, altered, or returned without original tags and packaging.
- Products that do not pass our quality inspection.
Product Color Disclaimer
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to photography, studio lighting, image editing, and differences in screen or display settings across devices. Such minor color variations are natural and will not be considered a manufacturing defect or a valid reason for return, refund, or exchange.
Order Cancellation
Orders can only be cancelled before they are shipped.
Menza Mart reserves the right to reject any return, refund, or exchange request if the above conditions are not met or if misuse of the policy is detected.